Introducing – SITSS New Helpdesk system

Our new IT Support System Camden School’s IT Support Services (SITSS) are pleased to announce the release of our new helpdesk system. After an extensive review of various support systems, we have chosen NetHelpDesk (NHD) which will enhance the end users IT support experience. How will it benefit School staff? Self Service Portal – Tickets can be raised and progress …

adminjackIntroducing – SITSS New Helpdesk system

Tip of the week

You can now log your service requests, faults and procurement requests via our website.  As long as you have access to the internet, you can log requests with us on any Internet enabled device.  The link is here: www.camdensitss.org.uk/log-a-fault/ This is now our preferred method of logging your requests with us. You can still email the Schools IT Support Service Desk at …

adminjackTip of the week

Need an OTP tag ?

OTP (One time passwords) tags are used to securely access various resources on the London Grid for Learning. If you are a nominated contact then please see our post in regarding free OTP tags for nominated contacts. If you’re not a nominated contact then please log a call with our help desk to request one.  

adminjackNeed an OTP tag ?

Aquiring Rav3 anyconnect VPN client

(Please note: an OTP is needed for the anyconnect vpn client to work. If you need an OTP tag please click here.) In order to update LGFL based websites from outside the LGFL you will need the Cisco Anyconnect vpn client software. To obtain the software follow the instructions below. Click the following link. https://rav3.lgfl.org.uk/ Then logon with your USO …

adminjackAquiring Rav3 anyconnect VPN client

How to register your OTP tag

https://support.lgfl.org.uk/ Log in with your USO username and password Once logged in go to the first menu called “My Account” and then click on “Register OTP” When you have registered the OTP tag, log out of the support site close down all browser windows. Log in again to the support site this time it should ask you for your username and …

adminjackHow to register your OTP tag

Tip of the Week 08.07.14

If you already know that there will be staff changes at your school for the new term, please would you email the details to educationit.support@camden.gov.uk and we will process your request.

adminjackTip of the Week 08.07.14

Tip of the week 30.06.14

  Due to feedback recieved from Schools during a recent consultation, access to the Control Panel is now available on staff pcs. This means that you will be able to customise your pc and change your desktop background, screen resolution etc… Further changes due to feedback received are currently being implemented. Please speak with your site technician if you require further information. …

adminjackTip of the week 30.06.14

Tip of the Week 03.06.14

Tip of the week – Scratch 2.0  At first it looks like you need to register in order to use the web based programming software from MIT Scratch version 2.0 which requires the users to be over 13. However it can be used without logging in and the project files saved to the students home H: drive. Ask your technician …

adminjackTip of the Week 03.06.14

AginCourt House Update

Notification of Planned Work We wish to inform you of the forthcoming Planned Works relating to the LGfL 2.0 service at your establishment ‘Agincourt House’, the details of which are described below: Planned work: C00542131- Access to customer site not required. Re-configure & rename the existing LGfL AggSwitch stack into a pair of Alcatel 6850 switches at the VM site …

adminjackAginCourt House Update

Tip of the Week

LGFL One Minute Guides             Please check out the One minute Guides produced by the LGFL, they cover all aspects of IT in Schools, including E-safety advice, Data Protection, as wel. as LGFL products. The Link can be found here.

adminjackTip of the Week